Field service without improvisation.
An AI-powered FSM that automatically dispatches technicians, optimizes service routes and digitizes every work order.
+40%
Operational efficiency
3x
Faster
-60%
Manual errors
24/7
Continuous automation
Technical service that works right the first time.
From intelligent dispatch to order closure, every visit optimized by AI.
Intelligent technician dispatch with AI
AI automatically assigns the closest technician with the right skills and necessary parts. Optimizes routes to maximize daily visits and minimize travel time.
View demo →Digital work orders
Checklists, photos, signatures and notes from the app. Eliminate paper and have complete history of every service.
Parts and inventory management
Track stock in service vehicles, automatic replenishment requests and traceability by work order.
Real-time customer portal
Your customers see their service status, technician ETA and receive automatic notifications.
Service teams that are already more efficient
“AI dispatch lets us handle 40% more orders per day. Technicians spend less time in transit and more time resolving.”
+40% orders per day
Eduardo Reyes
Service Director — Sercodam
“We eliminated paper forms and technicians capture everything from the app. Information reaches the office in real time.”
100% digital orders
Adriana Morales
Operations Manager — TechService MX
“Our customers now see in real time when the technician arrives. Customer satisfaction went up dramatically.”
+50% customer satisfaction
Luis Ortiz
General Director — Valley Installations
“We no longer have issues with technicians arriving without the right parts. The system checks vehicle inventory before assigning.”
-80% visits without materials
Claudia Navarro
Field Coordinator — Avante Group
“AI dispatch lets us handle 40% more orders per day. Technicians spend less time in transit and more time resolving.”
+40% orders per day
Eduardo Reyes
Service Director — Sercodam
“We eliminated paper forms and technicians capture everything from the app. Information reaches the office in real time.”
100% digital orders
Adriana Morales
Operations Manager — TechService MX
“Our customers now see in real time when the technician arrives. Customer satisfaction went up dramatically.”
+50% customer satisfaction
Luis Ortiz
General Director — Valley Installations
“We no longer have issues with technicians arriving without the right parts. The system checks vehicle inventory before assigning.”
-80% visits without materials
Claudia Navarro
Field Coordinator — Avante Group
Improve your field service
Guides and use cases to optimize your technical service operations.
How to increase daily orders by 40%
Sercodam's strategy to maximize technician productivity with intelligent dispatch and route optimization.
Guide: From paper to digital in field service
A step-by-step plan to digitize work orders, eliminate paper and have complete traceability of every service.
First-time fix rate: The metric that matters
How to ensure your technicians resolve on the first visit and why this directly impacts your costs and satisfaction.
Frequently asked questions about FSM
Answers to the most common questions about our field service management system.
Optimize your field service today
Schedule a free demo and discover how our AI-powered FSM can improve your technical service operation.
Request free demo